Service Level Agreement for Customer Service

15 - 19 Oct. 2023

Doha - 4500

Register for program : Service Level Agreement for Customer Service

15, Oct 2023
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Agenda Request : Service Level Agreement for Customer Service

Service Level Agreement for Customer Service

15, Oct 2023
Doha
I agree to receive occasional emails with marketing communication under the Privacy Policy , and I confirm that I’m at least 16 years old. This consent is voluntary, and I can revoke it at any time. I can object to direct marketing, including profiling.

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Goals

Participants attending the program will:

  • Understand basic outsourcing considerations
  • Learn the features, functions and benefits of lean contracts
  • Understand the different contract types and when/how to apply them
  • Understand the basics of SLAs
  • Learn how to define service levels
  • Understand how to monitor the contractor performance and relate the performance to penalties and rewards
  • Learn how to develop and negotiate a contract – the contracting cycle
  • Understand negotiating tips & tricks
  • Learn how to manage SLAs during the contracting period

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I agree to receive occasional emails with marketing communication under the Privacy Policy , and I confirm that I’m at least 16 years old. This consent is voluntary, and I can revoke it at any time. I can object to direct marketing, including profiling.