Mastering Communication and Negotiation Skills

Details

This comprehensive course provides in-depth training in effective communication and strategic negotiation skills. Participants will learn how to articulate ideas clearly, listen actively, and negotiate effectively to achieve mutual benefits. The curriculum includes practical exercises, real-world scenarios, and expert guidance to foster confidence and competence in communication and negotiation.

Target Group

Target Group:

• Business leaders, managers, and team leads looking to enhance their leadership capabilities.
• Sales and marketing professionals aiming to improve negotiation outcomes.
• Human resources personnel focusing on conflict resolution and employee relations.
• Customer service representatives and support staff in client-facing roles.
• Anyone seeking to improve their interpersonal skills and professional effectiveness.

Goals

• Enhance verbal and non-verbal communication skills for clearer and more effective interactions.
• Develop strategic negotiation techniques to successfully navigate and resolve disputes.
• Understand the psychological aspects of communication and negotiation to better influence outcomes.
• Master the art of persuasion and conflict resolution in diverse situations.
• Build and maintain professional relationships through effective interpersonal skills.

Target Competencies

Target Competencies:

• Effective communication and active listening.
• Strategic negotiation and conflict resolution.
• Emotional intelligence and psychological tactics.
• Relationship building and professional networking.
• Persuasive public speaking and presentation skills.

Outlines

Foundations of Effective Communication

• Principles of effective communication: clarity, coherence, and conciseness.
• Overcoming common communication barriers and enhancing listening skills.
• The role of non-verbal communication in conveying messages and emotions.
• Techniques for assertive communication and maintaining professionalism under pressure.
• Practical exercises in delivering presentations and public speaking.

Advanced Negotiation Techniques

• Understanding negotiation dynamics and the principles of successful negotiation.
• Preparing for negotiations: strategy development, goal setting, and scenario analysis.
• Tactical approaches to negotiation: persuasive techniques and psychological tactics.
• Role-playing negotiation scenarios: from simple bargaining to complex multi-party negotiations.
• Negotiating in challenging situations: dealing with difficult people and high-stakes negotiations.