Security Administration Fundamentals for IT Support Professionals

Details

This course introduces the core principles of IT security from a practical support perspective. It covers key areas such as user access management, system protection, endpoint security, basic network defense, and compliance with organizational policies. The content is designed to provide actionable knowledge to support more senior administrators, contribute to secure IT operations, and prepare participants for more advanced cybersecurity roles.

Target Group

Target Group:

• Assistant IT professionals and junior IT technicians
• Helpdesk and desktop support staff
• Entry-level systems administrators
• IT interns and trainees with technical responsibilities
• Professionals preparing for CompTIA Security+ or similar certifications
  

Goals

• Understand basic cybersecurity concepts and threat types
• Manage user accounts, permissions, and access rights securely
• Assist with the implementation of security policies and procedures
• Monitor and respond to common IT security incidents
• Support endpoint and software security practices
• Understand compliance basics (password policies, updates, audits)
  

Target Competencies

Target Competencies:

• Basic cybersecurity awareness
• Secure account and access management
• System and endpoint protection techniques
• Support in incident reporting and escalation
• Compliance with IT policies and audit readiness
  

Outlines

Introduction to Cybersecurity and Security Roles

• Importance of cybersecurity in IT support roles
• Types of threats: viruses, phishing, malware, insider risks
• Confidentiality, integrity, and availability (CIA triad)
• Roles of IT assistants in supporting security teams
• Overview of security frameworks (ISO, NIST)

User Access and Identity Management

• Creating and managing user accounts
• Role-based access control (RBAC) principles
• Secure password policies and multi-factor authentication (MFA)
• Handling account lockouts and user provisioning
• Maintaining access logs and audits