Conflict Handling and Emotional Intelligence at Work

Details

Conflict is an inevitable part of any workplace. This course focuses on equipping participants with advanced techniques in conflict resolution and emotional intelligence. By understanding and managing their emotions and those of others, participants will learn to navigate conflicts constructively and maintain positive working relationships.

Target Group

Target Group:

• Managers and supervisors
• HR professionals
• Team leaders and project managers
• Employees interested in improving their conflict resolution skills
• Professionals involved in organizational development and employee relations

Goals

• Understand the nature and sources of workplace conflict.
• Develop skills to manage and resolve conflicts effectively.
• Enhance emotional intelligence for better self-management and relationship management.
• Learn techniques for de-escalating conflicts and fostering collaboration.
• Implement strategies for building a positive and emotionally intelligent workplace culture.
• Strengthen communication skills to address and resolve conflicts.

Target Competencies

Targeted Competencies

• Conflict identification and resolution
• Emotional intelligence and self-regulation
• Effective communication and active listening
• De-escalation techniques and collaboration
• Building a positive and emotionally intelligent workplace culture
• Managing difficult conversations and maintaining emotional balance

Outlines

Introduction to Conflict in the Workplace

• Understanding the types and sources of workplace conflict
• The impact of unresolved conflicts on organizational performance
• Identifying personal conflict styles and triggers
• Case studies on workplace conflicts and their resolutions

Emotional Intelligence and Conflict Management

• Overview of emotional intelligence (EI) and its components
• The role of EI in managing workplace conflicts
• Techniques for increasing self-awareness and self-regulation
• Practical exercises to enhance emotional intelligence