Organizational excellence is defined as continuing initiatives to create an internal structure of standards and procedures aimed at involving and motivating people to deliver goods and services that meet customer needs while staying within budgetary constraints. It is the attainment of consistently outstanding performance by an organization, such as outputs that go above and beyond to meet goals, demands, or expectations.
The Malcolm Baldrige National Quality Award is one initiative that emphasizes the characteristics and dimensions of organizational excellence. The characteristics of organizational excellence are listed in the Baldrige Excellence Framework as follows:
Transitional and transformative actions frequently lead to organizational greatness. In order for a company to achieve successful results, there are six important aspects that need to be managed and improved:
The goal of establishing organizational excellence can boost an organization's reputation overall, both internally and publicly. Greater returns from engaged staff, happy customers, and more effective operations could potentially offset any higher expenditures to infrastructure and overhead.A survey of 273 Baldrige Performance Excellence program applicants, as described in The Impact of Baldrige on Organizational Performance, revealed a benefit-to-cost ratio of 3.0 to 1 associated with using the Baldrige Excellence Framework, a ratio of 107 to 1 when considering financial gains associated with increased customer satisfaction, and a ratio of 820 to 1 when also considering financial gains associated with an increased value of sales over resource cost.For more details and in-depth look in Organizational Excellence, you can register in our Organizational Excellence training course