Best practices for providing IT services are outlined in the IT Infrastructure Library (ITIL), a framework for IT service management. Businesses may control risk, improve customer relationships, establish cost-effective procedures, and create a stable IT environment that supports growth, scale, and change with the help of ITIL's methodical approach to IT service management (ITSM). By reducing processes and spotting opportunities to boost productivity, ITIL aims to help businesses develop predictable IT infrastructures and provide the greatest customer service to consumers and clients.
In its history, ITIL has undergone numerous modifications. When ITIL V2 was introduced in 2000, the original 30 books of the ITIL were first condensed into seven books, each of which focused on a different aspect of IT administration. The ITIL was later condensed into five volumes with 26 processes and functions as part of the ITIL Refresh Project in 2007, which is known as the ITIL 2007 edition. Another upgrade, titled ITIL 2011, was released by the Cabinet Office in 2011. There were still five volumes, and ITIL 2007 and ITIL 2011 were very similar.The 2019 release of ITIL 4 keeps the same emphasis on process automation, service management improvement, and IT department integration.
Although ITIL is a library of electronic books, simply reading them will not help your IT operations. You need everyone on board to accept new procedures and best practices in order to execute ITIL efficiently. As you prepare for the change, think about the kinds of consultation, training, and certifications you might want to use.There are a number of questions you should address before implementing ITIL at your company, such as what issues your firm is aiming to address and how you plan to achieve continuous service improvement.
For a deeper look at how to get the most from ITIL, check our ITIL training courses