Understanding Business Processes

Details

Business processes are the foundation of every organization’s operations. Whether delivering services, manufacturing products, or handling internal functions, a clear understanding of how work flows across departments is critical to success. This course guides participants through process identification, documentation, analysis, and enhancement, equipping them to support continuous improvement, digital transformation, and organizational agility.

Target Group

Target Group:

• Business Analysts and Process Improvement Teams
• Operations and Administrative Staff
• Department Heads and Supervisors
• Project and Change Managers
• Anyone involved in workflow optimization or service delivery
  

Goals

• Understand what business processes are and how they impact performance
• Identify, document, and visualize current processes (As-Is processes)
• Analyze workflows to detect inefficiencies, risks, and bottlenecks
• Design improved or future-state (To-Be) processes for better results
• Learn how to support continuous improvement and process innovation
  

Target Competencies

Targeted Competencies:

• Process mapping and analysis
• Workflow optimization
• Continuous improvement planning
• Cross-functional collaboration
• Change management and adaptability
  

Outlines

Introduction to Business Processes

• What are business processes and why they matter
• Types of processes: core, support, and management
• How processes align with organizational strategy
• Process thinking vs. function-based thinking
• Key roles and stakeholders in process management

Mapping and Documenting Processes

• Process mapping techniques (flowcharts, SIPOC, swimlanes)
• Identifying process inputs, outputs, activities, and owners
• Tools for process documentation and visualization
• Creating standard operating procedures (SOPs)
• Common mistakes in process documentation