Process Automation Tools and Techniques

Details

In today’s fast-paced environment, organizations seek to improve efficiency and reduce operational costs through process automation. This course introduces participants to the principles of business process automation (BPA), explores modern tools (like RPA, workflow management systems, low-code platforms), and provides guidance on identifying automation opportunities, mapping workflows, and implementing scalable automation solutions.

Target Group

Target Group:

• Business Analysts and Process Improvement Specialists
• IT and Digital Transformation Teams
• Operations and Administration Managers
• Project Managers
• Quality Assurance and Compliance Officers
• Professionals involved in systems optimization or service delivery

Goals

• Understand the fundamentals and benefits of process automation.
• Identify processes suitable for automation using structured methodologies.
• Learn to use common automation tools and platforms (e.g., RPA, Power Automate, Zapier).
• Design automated workflows and integrate tools with existing systems.
• Evaluate automation performance, ROI, and scalability.

Target Competencies

Targeted Competencies:

• Business Process Mapping and Analysis
• Automation Design and Workflow Development
• Familiarity with Automation Tools and Platforms
• Integration of Systems and Data
• Measuring Automation Impact and ROI

Outlines

Introduction to Process Automation

• What is process automation?
• Key drivers for automation in organizations
• Manual vs. automated workflows
• The relationship between automation, efficiency, and accuracy

Identifying and Mapping Automation Opportunities

• Assessing processes for automation suitability
• Tools for process mapping and documentation (e.g., BPMN)
• Evaluating time, cost, and error reduction potential
• Prioritizing automation projects based on impact