The aim of this course is to equip participants with the knowledge and skills required to understand and implement the ITIL v4 framework for IT Service Management (ITSM) in their organizations.
This course introduces participants to the key concepts, terminologies, principles, and practices of ITIL v4. It covers the ITIL Service Value System (SVS), the four dimensions of service management, the ITIL service value chain, and the practices and principles associated with ITIL v4.
Target Group
This course is suitable for IT professionals, business managers, business process owners, and anyone involved in the IT services of an organization. It's also beneficial for individuals seeking the ITIL v4 Foundation certification.
Goals
Understand the fundamentals of ITIL v4 and its role in modern IT Service Management.
Learn the key principles and components of the ITIL Service Value System.
Understand the four dimensions of service management.
Gain insights into the ITIL service value chain and its practices.
Prepare for the ITIL v4 Foundation certification exam.
Target Competencies
IT Service Management
ITIL v4 principles and practices
Service value system and service value chain
Continuous improvement practices
ITIL v4 terminology and concepts
Outlines
Introduction to ITIL v4:
Overview of ITIL v4
Benefits of implementing ITIL v4
Key terms and concepts in ITIL v4
Understanding the ITIL Service Value System (SVS):
* Password must be at least 8 characters long * Password must contain at least one lowercase letter * Password must contain at least one uppercase letter * Password must contain at least one digit
