This program is designed to develop leaders within shared services organizations who can drive excellence, adapt to changing business environments, and lead teams towards achieving strategic objectives.
This program encompasses key leadership skills needed in a shared services setting including strategic planning, change management, performance management, customer service excellence, and managing remote/distributed teams.
Target Group
This program is designed for current and aspiring leaders and their assistance support teams leaders in shared services organizations.
Goals
Understand the strategic role of shared services in the organization and how to align shared services strategy with organizational goals.
Learn to lead change and manage resistance within a shared services environment.
Develop skills in managing performance, with a focus on service delivery and customer satisfaction.
Understand the unique challenges of managing remote or distributed teams and learn effective strategies to manage these.
Develop customer service skills to enhance the value of shared services to the organization.
Target Competencies
Strategic Planning in Shared Services
Change Management
Performance Management
Managing Remote/Distributed Teams
Customer Service Excellence
Outlines
Shared Services Strategic Planning
Understanding the role and value of shared services
Aligning shared services strategy with organizational strategy
Scenario planning for shared services
Developing a strategic plan for your shared services organization
Leading Change in Shared Services
Understanding the nature of change in shared services
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