By the end of the course, Participants will be able to:
Explain the role and impact of leadership to support quality management systems
Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
Assess team dynamics and the role of teams to support continual improvement projects
Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
Appraise the ethical commitment needed by quality professionals
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