Achieving Excellence in Customer Service - Service Activation

28 Sep. - 02 Oct. 2025

Online - 2900

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Register for program : Achieving Excellence in Customer Service - Service Activation

28, Sep 2025
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Agenda Request : Achieving Excellence in Customer Service - Service Activation

Achieving Excellence in Customer Service - Service Activation

28, Sep 2025
Online
I agree to receive occasional emails with marketing communication under the Privacy Policy , and I confirm that I’m at least 16 years old. This consent is voluntary, and I can revoke it at any time. I can object to direct marketing, including profiling.

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Target Group

  • This course is designed for front line customer service agents, whether on the phone or face to face, who are new to the role or who would like to develop their skills further

Goals

By the end of this program, participants will be able to:
  • Maximizing customer satisfaction loyalty and retention
  • Explain and analyze the benefits of service activation
  • Explain and the benefits of excellent customer service
  • Define what customer care looks like
  • Analyze those companies that do it well and learn from them
  • Describe the difference between internal and external customers
  • Explain how questioning and listening are vital tools in the provision of customer service
  • Describe how to deal with difficult customers effectively
  • Explain how to turn complaints into opportunities
  • List the customer service tools available and how and when to use them
  • Develop techniques for handling stressful situation
  • Implement personal motivation techniques to create excellent first impressions

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I agree to receive occasional emails with marketing communication under the Privacy Policy , and I confirm that I’m at least 16 years old. This consent is voluntary, and I can revoke it at any time. I can object to direct marketing, including profiling.

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I agree to receive occasional emails with marketing communication under the Privacy Policy , and I confirm that I’m at least 16 years old. This consent is voluntary, and I can revoke it at any time. I can object to direct marketing, including profiling.