Executives, managers and decision makers who are keen on improving performance by taking their customers to higher levels of satisfaction, as well as customer service managers and supervisors interested in advanced customer service tools
Goals
Manage Quality Customer Service will provide you with the skills to monitor, adjust and optimize your customer service processes and identify possible points of weakness with the objective to analyze the potential for improvements
Learn how to coach your staff and efficiently use your IT systems to make changes to your current systems and processes
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