Media Service Quality Assurance and Customer Satisfaction Policy

21 - 25 Sep. 2025

Cairo - 4000

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Register for program : Media Service Quality Assurance and Customer Satisfaction Policy

21, Sep 2025
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Agenda Request : Media Service Quality Assurance and Customer Satisfaction Policy

Media Service Quality Assurance and Customer Satisfaction Policy

21, Sep 2025
Cairo
I agree to receive occasional emails with marketing communication under the Privacy Policy , and I confirm that I’m at least 16 years old. This consent is voluntary, and I can revoke it at any time. I can object to direct marketing, including profiling.

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Target Group

  • Customer relation customer advocacy , customer service  consumer affairs , process improvement , customer experience , quality assurance and control , marketing , operations and business analysts

Goals

  • Assess customer business complaints and reduce escalations
  • Improve critical thinking skills to resolve incidents quickly and consistently
  • Satisfy customers by using active listening skills and effective communication strategies
  • Identify and diffuse challenging customer behavior
  • Develop an awareness of the core processes and best practices used in service recovery, complaint management and customer retention
  • Effectively communicate with complaining customers
  • Demonstrate the eight step RECOVERY method of handling complaints
  • Demonstrate Process Improvement skills
  • Helping the customers contribute to the innovation of their organizations products and services
  • The process of identifying customer needs
  • The latent requirements that customers may not even know themselves but once discovered enable an organization to stay one product ahead of the competition

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I agree to receive occasional emails with marketing communication under the Privacy Policy , and I confirm that I’m at least 16 years old. This consent is voluntary, and I can revoke it at any time. I can object to direct marketing, including profiling.