Managers who want to know the secrets of employee engagement how it leads to improved productivity and customer service and how to encourage employees to go the extra mile. More specifically, the course is tailored to meet the needs of professional HR people as well as supervisors and managers whose primary responsibility is to engage and motivate their staff
Goals
Defend the value of employee engagement to an organization and explain it
Derive learning lessons from the ABC (Antecedents, Behaviours, Consequences) model for engagement
Design, build and implement the requirements for an engagement culture
Evaluate and track the impact of engagement on business performance
Craft specific HR practices aimed at increasing employee engagement
Identify, develop and champion the required change initiatives
Build comprehensive employee engagement surveys and interpret their results
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