Successful Customer Relation Management – SCRM

28 Sep. - 02 Oct. 2025

Cairo - 4000

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Register for program : Successful Customer Relation Management – SCRM

28, Sep 2025
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Agenda Request : Successful Customer Relation Management – SCRM

Successful Customer Relation Management – SCRM

28, Sep 2025
Cairo
I agree to receive occasional emails with marketing communication under the Privacy Policy , and I confirm that I’m at least 16 years old. This consent is voluntary, and I can revoke it at any time. I can object to direct marketing, including profiling.

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Target Group

  • This training program  is designed for individuals at any level in Marketing and Sales or non-marketing professionals interested in understanding how they affect or are affected by SCRM practices

Goals

  • Explain the benefits of excellent customer service
  • Define the CRM program
  • Describe the difference between internal and external customers
  • Explain how questioning and listening are vital tools in the provision of customer service
  • Describe how to deal with difficult customers effectively
  • Explain how to turn complaints into opportunities
  • List the customer service tools available and how and when to use them
  • Implement personal motivation techniques to create excellent first impressions

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I agree to receive occasional emails with marketing communication under the Privacy Policy , and I confirm that I’m at least 16 years old. This consent is voluntary, and I can revoke it at any time. I can object to direct marketing, including profiling.

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I agree to receive occasional emails with marketing communication under the Privacy Policy , and I confirm that I’m at least 16 years old. This consent is voluntary, and I can revoke it at any time. I can object to direct marketing, including profiling.