Planning, Negotiating and Managing High-Quality Performance Contracts

14 - 18 Sep. 2025

Online - 2900

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14, Sep 2025
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Planning, Negotiating and Managing High-Quality Performance Contracts

14, Sep 2025
Online
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Target Group

  • This training program will benefit all professionals negotiating contracts (SLAs) and managing relationships with internal and external suppliers. Teams who have been assigned the responsibility of establishing SLAs will find it extremely useful to attend this seminar as a unit

Goals

  • Understand basic outsourcing considerations
  • Learn the features, functions and benefits of lean contracts
  • Understand the different contract types and when/how to apply them
  • Understand the basics of SLAs
  • Learn how to define service levels
  • Understand how to monitor the contractor performance and relate the performance to penalties and rewards
  • Learn how to develop and negotiate a contract – the contracting cycle
  • Understand negotiating tips and tricks
  • Learn how to manage SLAs during the contracting period

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