Quality Assurance and Customer Satisfaction Policy

14 - 18 Sep. 2025

Prague - 5500

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Register for program : Quality Assurance and Customer Satisfaction Policy

14, Sep 2025
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Agenda Request : Quality Assurance and Customer Satisfaction Policy

Quality Assurance and Customer Satisfaction Policy

14, Sep 2025
Prague
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Target Group

  • Quality practitioners, directors, managers and consultants involved in improving process performance and auditors who are keen to comprehensively understand the basic aspects of processes to help with the auditing of processes

Goals

  • To determining who the customers are
  • What are the differences between customer specifications, anticipations and needs
  • What are customer understanding banks: getting, storing and sharing information to understand and define customers specifications and expectations
  • To celebrate unsolicited feedback and other issues
  • To reply to dissatisfaction and time factors
  • Determining of requirements and its relevance to innovation and sustainability
  • Determining techniques to setting up customer needs
  • Transforming latent needs into product or service renovation
  • Attempts of new products or services
  • Determining new concepts of delivery
  • Setting up customer satisfaction policy, targets and plans
  • Assessing customer satisfaction
  • Anatomize datum and ensuring accuracy of results
  • Communicating results and time factor
  • Management revision of results contra policy and objectives.

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