Advanced Skills for Secretaries and Receptionists in Outpatient Departments

Details

This comprehensive training equips participants with advanced skills required for secretaries and receptionists in outpatient settings. It covers a range of topics from effective patient communication and advanced administrative tasks to emergency response readiness and compliance with healthcare regulations.

Target Group

Target Group:

• Secretaries in Outpatient Departments
• Receptionists in Healthcare Facilities
• Administrative Assistants in Medical Settings
• Front Desk Staff in Clinics and Hospitals
• Anyone involved in patient administration and coordination in outpatient settings.

Goals

• Enhanced Patient Interaction Skills: Develop advanced communication skills for interacting with patients and their families.
• Efficient Administrative and Clerical Functions: Master advanced administrative tasks including appointment scheduling, record keeping, and data management.
• Compliance with Healthcare Policies: Understand and apply healthcare regulations and policies relevant to outpatient settings.
• Emergency Response Preparedness: Equip with skills to handle emergency situations efficiently.
• Technological Proficiency: Gain expertise in using healthcare management software and electronic health records (EHR).
• Stress Management and Resilience: Cultivate skills to manage workplace stress and maintain high performance in a busy outpatient environment.

Target Competencies

• Advanced Patient Communication and Interpersonal Skills
• Proficiency in Administrative and Clerical Tasks
• Understanding of Healthcare Regulations and Compliance
• Skills in Emergency Response and Safety Procedures
• Technological Proficiency in Healthcare Administration

Outlines

Advanced Patient Communication Techniques

• Empathetic Communication with Patients and Families
• Handling Sensitive Information and Privacy Concerns
• Managing Patient Expectations and Queries
• Cultural Competence in Healthcare Settings
• De-escalation Techniques for Difficult Situations

Expertise in Administrative Duties

• Advanced Appointment Scheduling Systems
• Efficient Patient Record Management
• Managing Patient Flow in the Outpatient Department
• Coordination with Healthcare Professionals
• Handling Insurance and Billing Procedures