Mastering Shared Services Management Across Key Business Functions

Details

This specialized training program is designed for Shared Services Managers who oversee multiple business functions within an organization. It focuses on developing strategic leadership abilities, operational excellence, and collaborative skills necessary to manage and optimize shared services models across public services, finance, human resources, and information technology sectors.

Target Group

Target Group:

• Shared Services Managers overseeing multiple business functions
• Directors and Senior Managers responsible for finance, HR, IT, and public services
• Professionals aspiring to roles in shared services management
• Organizational leaders looking to implement or optimize a shared services model

Goals

• Develop Strategic Leadership for Shared Services: Cultivate leadership skills that foster integration, efficiency, and innovation across business functions.
• Enhance Operational Excellence: Learn to streamline processes, improve service delivery, and increase cost-effectiveness in shared services operations.
• Foster Collaboration and Synergy: Build effective communication and collaboration strategies among different business functions to achieve organizational goals.
• Implement Best Practices in Shared Services Management: Apply best practices and industry standards in managing finance, HR, IT, and public services under a shared services model.
• Leverage Technology for Operational Efficiency: Understand how to utilize technology to enhance the efficiency and effectiveness of shared services.
• Ensure Compliance and Risk Management: Manage compliance with legal and regulatory requirements across all sectors, while effectively identifying and mitigating risks.

Target Competencies

• Strategic Leadership and Visionary Planning
• Operational and Process Excellence
• Cross-Functional Collaboration and Team Building
• Sector-Specific Best Practices and Innovation
• Technology Utilization and Digital Transformation
• Compliance Management and Ethical Leadership

Outlines

Strategic Leadership for Shared Services

• Visionary leadership for cross-functional integration
• Strategic planning and decision-making in a shared services context
• Change management strategies to drive organizational transformation

Operational Excellence in Shared Services 

• Process optimization and lean management techniques
• Quality control and performance metrics for shared services
• Cost reduction strategies and financial management for operational efficiency