Mastering Emotional Intelligence and Communication Skills

Details

Emotional intelligence and communication skills are critical for personal and professional success. This course provides participants with the tools and techniques to understand and manage their emotions, improve their interpersonal skills, and communicate more effectively. Through practical exercises and real-world scenarios, participants will learn how to navigate complex interactions and build stronger relationships.

Target Group

Target Group:

• Mid-level and senior managers
• Team leaders and supervisors
• HR professionals
• Customer service representatives
• Sales and marketing professionals
• Individuals seeking to enhance their emotional intelligence and communication skills

Goals

• Develop a deeper understanding of emotional intelligence and its impact on communication.
• Learn techniques for managing emotions and stress in various situations.
• Enhance active listening and empathy skills to improve interpersonal interactions.
• Master effective verbal and non-verbal communication techniques.
• Implement strategies for conflict resolution and negotiation.
• Build stronger relationships through improved emotional and communication skills.

Target Competencies

Targeted Competencies

• Emotional intelligence and self-awareness
• Effective stress and emotion management
• Active listening and empathy
• Verbal and non-verbal communication skills
• Conflict resolution and negotiation
• Relationship building and interpersonal skills

Outlines

Introduction to Emotional Intelligence

• Definition and importance of emotional intelligence
• Components of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills
• Assessing your emotional intelligence
• Case studies on the impact of emotional intelligence in the workplace

Managing Emotions and Stress

• Techniques for increasing self-awareness and self-regulation
• Strategies for managing stress and maintaining composure
• Mindfulness and relaxation techniques
• Practical exercises for managing emotions