Advanced Techniques in Subscriber Services Management

Details

This advanced training course focuses on the sophisticated aspects of managing subscriber services. Participants will delve into strategies for optimizing subscriber engagement, leveraging data analytics, implementing advanced customer service technologies, and fostering continuous improvement. The course is designed to provide subscriber services managers with the knowledge and skills to effectively manage subscriber relationships and enhance service delivery.

Target Group

Target Group:

• Subscriber services managers
• Customer service and support managers
• CRM and customer experience professionals
• Business analysts and consultants specializing in subscriber services
• Professionals involved in managing and improving subscriber relationships

Goals

• Understand advanced principles and strategies in subscriber services management.
• Develop techniques for optimizing subscriber engagement and retention.
• Learn to leverage data analytics for insightful decision-making.
• Implement advanced customer service technologies and solutions.
• Foster continuous improvement in subscriber services.
• Address challenges and opportunities in managing subscriber services.

Target Competencies

Target Competencies

• Advanced subscriber services management
• Subscriber engagement and retention strategies
• Data analytics and insight generation
• Implementation of customer service technologies
• Continuous improvement and service innovation

Outlines

Advanced Principles in Subscriber Services Management

• Overview of subscriber services management
• Key roles and responsibilities of a subscriber services manager
• Strategies for enhancing subscriber value
• Case studies on successful subscriber services management

Optimizing Subscriber Engagement and Retention

• Techniques for improving subscriber engagement
• Strategies for subscriber retention and loyalty programs
• Personalization and customization of subscriber services
• Managing subscriber feedback and complaints effectively
• Case studies on optimizing subscriber engagement