Management Toolkit

Details

This advanced training course focuses on enhancing managers' ability to communicate effectively and provide constructive criticism and feedback. Participants will learn how to deliver feedback in a way that promotes growth and improvement, manage difficult conversations, and create an open, trust-based communication culture. The course aims to improve managerial skills in handling feedback processes to enhance team performance and development.

Target Group

Target Group:

• Managers and team leaders.
• Supervisors and project managers.
• HR professionals involved in performance management.
• Executives and senior leaders aiming to improve their communication skills.
• Students and recent graduates aspiring to managerial roles.

Goals

• Master advanced communication techniques for managers.
• Learn strategies for providing constructive criticism and feedback.
• Develop skills to manage and resolve difficult conversations.
• Foster a culture of open communication and continuous improvement.
• Enhance emotional intelligence and active listening skills.
• Apply best practices for feedback that drives performance and growth.

Target Competencies

Target Competencies

• Advanced communication skills
• Constructive criticism and feedback techniques
• Managing difficult conversations
• Emotional intelligence and active listening
• Creating a feedback-driven culture

Outlines

Effective Communication Techniques

• Principles of effective managerial communication
• Verbal and non-verbal communication skills
• Techniques for clear and concise communication
• Adapting communication styles to different audiences
• Building trust through transparent communication

Providing Constructive Criticism and Feedback

• Understanding the importance of constructive feedback
• Frameworks for delivering effective feedback (e.g., SBI, STAR)
• Techniques for balancing positive and negative feedback
• Setting clear expectations and actionable recommendations
• Follow-up strategies to ensure feedback implementation