Advanced Concepts of Total Quality in Patient Services

Details

This comprehensive training program delves deep into the advanced concepts of total quality management in healthcare with a specific focus on patient and visitor services. The course emphasizes the crucial role of cleanliness, sterilization, and infection control in ensuring a safe and healthy environment for patients, visitors, and hospital staff.

Target Group

Hospital and health center administrators, managers and supervisors involved in patient and visitor services, infection control personnel, healthcare quality management professionals, and other relevant staff.

Target Group: Individuals working in the healthcare sector, particularly in hospitals and health centers, who are responsible for maintaining cleanliness, sterility, and infection control.

Goals

• To understand the concepts and importance of total quality management in healthcare.
• To acquire advanced knowledge about various cleaning solutions, methods, and their effectiveness.
• To learn about best practices in infection control in healthcare settings.
• To understand the role of effective supervision in maintaining hospital cleanliness.
• To learn how to create and maintain a safe and healthy environment for patients, visitors, and hospital staff.
• To understand the regulations and guidelines pertaining to hospital cleanliness and infection control.

Target Competencies

• Knowledge of advanced total quality management concepts in healthcare.
• Ability to implement effective cleaning solutions and methods.
• Skill in maintaining cleanliness and sterility in a healthcare environment.
• Competence in infection control and prevention.
• Ability to ensure compliance with healthcare cleanliness standards and regulations.
• Skill in effectively supervising cleaning tasks and personnel.

Outlines

Understanding Total Quality Management in Healthcare

• Definition and principles of total quality management in healthcare
• Role and importance of quality in patient and visitor services
• Regulatory standards and guidelines
• Integrating total quality management into organizational culture

Advanced Concepts in Hospital Cleanliness and Sterilization

• Cleaning solutions and methods: advantages and drawbacks
• Sterilization procedures and techniques
• Role of cleanliness and sterilization in infection control
• Supervising cleaning tasks: best practices and effective techniques