Achieving Excellence in Customer Service - Service Activation

08 - 12 Mar. 2026

Dubai - Fees : 4300

City Start Date End Date
Dubai 2026-03-15 2026-03-19
Dubai 2026-07-12 2026-07-16
Dubai 2026-07-19 2026-07-23
Dubai 2026-11-08 2026-11-12
Dubai 2026-11-15 2026-11-19
Istanbul 2026-03-22 2026-03-26
Istanbul 2026-03-29 2026-04-02
Istanbul 2026-07-26 2026-07-30
Istanbul 2026-08-02 2026-08-06
Istanbul 2026-11-22 2026-11-26
Istanbul 2026-11-29 2026-12-03
London 2026-05-17 2026-05-21
London 2026-05-24 2026-05-28
London 2026-11-01 2026-11-05
London 2026-11-08 2026-11-12
Barcelona 2026-08-30 2026-09-03
Barcelona 2026-09-06 2026-09-10
Vienna 2026-08-16 2026-08-20
Vienna 2026-08-23 2026-08-27
Vienna 2026-12-06 2026-12-10
Vienna 2026-12-13 2026-12-17
Kuwait 2026-02-01 2026-02-05
Kuwait 2026-02-08 2026-02-12
Kuwait 2026-06-07 2026-06-11
Kuwait 2026-06-14 2026-06-18
Kuwait 2026-10-04 2026-10-08
Kuwait 2026-10-11 2026-10-15
Amsterdam 2026-04-12 2026-04-16
Amsterdam 2026-04-19 2026-04-23
Amsterdam 2026-09-06 2026-09-10
Amsterdam 2026-09-13 2026-09-17
Cairo 2026-02-15 2026-02-19
Cairo 2026-02-22 2026-02-26
Cairo 2026-06-21 2026-06-25
Cairo 2026-06-28 2026-07-02
Cairo 2026-10-18 2026-10-22
Cairo 2026-10-25 2026-10-29
Paris 2026-03-01 2026-03-05
Paris 2026-03-08 2026-03-12
Roma 2026-01-25 2026-01-29
Roma 2026-02-01 2026-02-05
Prague 2026-10-25 2026-10-29
Prague 2026-11-01 2026-11-05
Geneva 2026-04-26 2026-04-30
Geneva 2026-05-03 2026-05-07
Online 2026-03-29 2026-04-02
Online 2026-04-05 2026-04-09
Online 2026-06-28 2026-07-02
Online 2026-07-05 2026-07-09
Online 2026-09-27 2026-10-01
Online 2026-10-04 2026-10-08
Online 2026-12-27 2026-12-31
Casablanca 2026-05-31 2026-06-04
Casablanca 2026-06-07 2026-06-11
Amman 2026-05-10 2026-05-14
Amman 2026-05-17 2026-05-21

Register for program : Achieving Excellence in Customer Service - Service Activation

08, Mar 2026
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Agenda Request : Achieving Excellence in Customer Service - Service Activation

Achieving Excellence in Customer Service - Service Activation

08, Mar 2026
Dubai
I agree to receive occasional emails with marketing communication under the Privacy Policy , and I confirm that I’m at least 16 years old. This consent is voluntary, and I can revoke it at any time. I can object to direct marketing, including profiling.

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Target Group

  • This course is designed for front line customer service agents, whether on the phone or face to face, who are new to the role or who would like to develop their skills further

Goals

By the end of this program, participants will be able to:
  • Maximizing customer satisfaction loyalty and retention
  • Explain and analyze the benefits of service activation
  • Explain and the benefits of excellent customer service
  • Define what customer care looks like
  • Analyze those companies that do it well and learn from them
  • Describe the difference between internal and external customers
  • Explain how questioning and listening are vital tools in the provision of customer service
  • Describe how to deal with difficult customers effectively
  • Explain how to turn complaints into opportunities
  • List the customer service tools available and how and when to use them
  • Develop techniques for handling stressful situation
  • Implement personal motivation techniques to create excellent first impressions

Contact us
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