Those responsible for assessing the business needs/benefits of a QMS
Those who will be involved in the implementation and improvement process, e.g. Business Unit Managers, Quality Managers, Management Representatives, Auditors and Consultants.
Those new to auditing wishing to gain a basic knowledge in QMS
Those who will be involved in conducting 2nd and 3rd party audits
Managers who will be responsible for audit teams
Goals
Interpret the requirements and principles of ISO 9001 and how they apply to processes
Assess the business benefits of implementing a QMS
Initiate the process of implementing a QMS within their organisation with an awareness of resources and skills required.
Understand the business benefits of a QMS
Implement a management system based on ISO 9001
Use ISO 9001 as a framework for continual improvement
Describe the purpose of a quality management system, of quality management system standards, of management system audit and of third-party certification
Explain the role of an auditor to plan, conduct, report and follow-up a quality management system audit in accordance with ISO 9001
Have the skills required to plan, conduct, report and follow-up an audit of a quality management system to establish conformity (or otherwise) with ISO 9001
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