Service Level Agreement

04 - 08 Oct. 2026

Dubai - Fees : 4300

City Start Date End Date
Dubai 2026-10-11 2026-10-15
Kuwait 2026-06-14 2026-06-18
Kuwait 2026-06-21 2026-06-25
Kuwait 2026-06-28 2026-07-02
Kuwait 2026-07-05 2026-07-09
Kuwait 2026-08-23 2026-08-27
Kuwait 2026-08-30 2026-09-03
Muscat 2026-09-20 2026-09-24
Muscat 2026-09-27 2026-10-01
Muscat 2026-11-22 2026-11-26
Muscat 2026-11-29 2026-12-03

Register for program : Service Level Agreement

04, Oct 2026
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Agenda Request : Service Level Agreement

Service Level Agreement

04, Oct 2026
Dubai
I agree to receive occasional emails with marketing communication under the Privacy Policy , and I confirm that I’m at least 16 years old. This consent is voluntary, and I can revoke it at any time. I can object to direct marketing, including profiling.

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Goals

Participants attending the program will:

  • Understand basic outsourcing considerations
  • Learn the features, functions and benefits of lean contracts
  • Understand the different contract types and when/how to apply them
  • Understand the basics of SLAs
  • Learn how to define service levels
  • Understand how to monitor the contractor performance and relate the performance to penalties and rewards
  • Learn how to develop and negotiate a contract – the contracting cycle
  • Understand negotiating tips & tricks
  • Learn how to manage SLAs during the contracting period

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