Customer Service Excellence - Win and Keep Customers
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City
Start Date
End Date
Istanbul
01 Febuary 2026
05 Febuary 2026
Istanbul
08 Febuary 2026
12 Febuary 2026
London
29 March 2026
02 April 2026
Amsterdam
22 Febuary 2026
26 Febuary 2026
Amsterdam
01 March 2026
05 March 2026
Geneva
08 March 2026
12 March 2026
Geneva
15 March 2026
19 March 2026
Online
08 Febuary 2026
12 Febuary 2026
Online
15 Febuary 2026
19 Febuary 2026
Amman
22 March 2026
26 March 2026
Amman
29 March 2026
02 April 2026
City
Start Date
End Date
Dubai
24 May 2026
28 May 2026
Dubai
31 May 2026
04 June 2026
Istanbul
07 June 2026
11 June 2026
Istanbul
14 June 2026
18 June 2026
London
05 April 2026
09 April 2026
Vienna
28 June 2026
02 July 2026
Kuwait
19 April 2026
23 April 2026
Kuwait
26 April 2026
30 April 2026
Cairo
03 May 2026
07 May 2026
Cairo
10 May 2026
14 May 2026
Online
10 May 2026
14 May 2026
Online
17 May 2026
21 May 2026
Casablanca
12 April 2026
16 April 2026
Casablanca
19 April 2026
23 April 2026
City
Start Date
End Date
Dubai
20 September 2026
24 September 2026
Dubai
27 September 2026
01 October 2026
London
13 September 2026
17 September 2026
London
20 September 2026
24 September 2026
Barcelona
12 July 2026
16 July 2026
Barcelona
19 July 2026
23 July 2026
Vienna
05 July 2026
09 July 2026
Kuwait
16 August 2026
20 August 2026
Kuwait
23 August 2026
27 August 2026
Amsterdam
19 July 2026
23 July 2026
Amsterdam
26 July 2026
30 July 2026
Cairo
30 August 2026
03 September 2026
Cairo
06 September 2026
10 September 2026
Prague
06 September 2026
10 September 2026
Prague
13 September 2026
17 September 2026
Online
09 August 2026
13 August 2026
Online
16 August 2026
20 August 2026
City
Start Date
End Date
Istanbul
04 October 2026
08 October 2026
Istanbul
11 October 2026
15 October 2026
Kuala Lumpur
22 November 2026
26 November 2026
Kuala Lumpur
29 November 2026
03 December 2026
Vienna
18 October 2026
22 October 2026
Vienna
25 October 2026
29 October 2026
Kuwait
13 December 2026
17 December 2026
Kuwait
20 December 2026
24 December 2026
Cairo
27 December 2026
31 December 2026
Roma
06 December 2026
10 December 2026
Roma
13 December 2026
17 December 2026
Online
08 November 2026
12 November 2026
Online
15 November 2026
19 November 2026
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Target Group
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs
Goals
Deliver better, faster service and increase customer satisfaction
Learn how to gain repeat business
Know what customers expect
Increase your credibility with customers—and your value to your organization
Manage stressful situations more effectively
Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem
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