Quality Assurance and Customer Satisfaction Policy
Jan ,
Feb ,
Mar
Apr ,
May ,
Jun
Jul ,
Aug ,
Sep
Oct ,
Nov ,
Dec
City
Start Date
End Date
Dubai
01 Febuary 2026
05 Febuary 2026
Istanbul
08 Febuary 2026
12 Febuary 2026
Istanbul
15 Febuary 2026
19 Febuary 2026
Amsterdam
01 March 2026
05 March 2026
Amsterdam
08 March 2026
12 March 2026
Paris
25 January 2026
29 January 2026
Geneva
15 March 2026
19 March 2026
Geneva
22 March 2026
26 March 2026
Online
15 Febuary 2026
19 Febuary 2026
Online
22 Febuary 2026
26 Febuary 2026
Amman
29 March 2026
02 April 2026
City
Start Date
End Date
Dubai
31 May 2026
04 June 2026
Dubai
07 June 2026
11 June 2026
Istanbul
14 June 2026
18 June 2026
Istanbul
21 June 2026
25 June 2026
London
05 April 2026
09 April 2026
London
12 April 2026
16 April 2026
Kuwait
26 April 2026
30 April 2026
Kuwait
03 May 2026
07 May 2026
Cairo
10 May 2026
14 May 2026
Cairo
17 May 2026
21 May 2026
Online
17 May 2026
21 May 2026
Online
24 May 2026
28 May 2026
Casablanca
19 April 2026
23 April 2026
Casablanca
26 April 2026
30 April 2026
City
Start Date
End Date
Dubai
27 September 2026
01 October 2026
London
20 September 2026
24 September 2026
London
27 September 2026
01 October 2026
Barcelona
19 July 2026
23 July 2026
Barcelona
26 July 2026
30 July 2026
Vienna
05 July 2026
09 July 2026
Vienna
12 July 2026
16 July 2026
Kuwait
23 August 2026
27 August 2026
Kuwait
30 August 2026
03 September 2026
Amsterdam
26 July 2026
30 July 2026
Amsterdam
02 August 2026
06 August 2026
Cairo
06 September 2026
10 September 2026
Cairo
13 September 2026
17 September 2026
Prague
13 September 2026
17 September 2026
Prague
20 September 2026
24 September 2026
Online
16 August 2026
20 August 2026
Online
23 August 2026
27 August 2026
City
Start Date
End Date
Dubai
04 October 2026
08 October 2026
Istanbul
11 October 2026
15 October 2026
Istanbul
18 October 2026
22 October 2026
Kuala Lumpur
29 November 2026
03 December 2026
Kuala Lumpur
06 December 2026
10 December 2026
Vienna
25 October 2026
29 October 2026
Vienna
01 November 2026
05 November 2026
Kuwait
20 December 2026
24 December 2026
Kuwait
27 December 2026
31 December 2026
Roma
13 December 2026
17 December 2026
Roma
20 December 2026
24 December 2026
Online
15 November 2026
19 November 2026
Online
22 November 2026
26 November 2026
c
Target Group
Quality practitioners, directors, managers and consultants involved in improving process performance and auditors who are keen to comprehensively understand the basic aspects of processes to help with the auditing of processes
Goals
To determining who the customers are
What are the differences between customer specifications, anticipations and needs
What are customer understanding banks: getting, storing and sharing information to understand and define customers specifications and expectations
To celebrate unsolicited feedback and other issues
To reply to dissatisfaction and time factors
Determining of requirements and its relevance to innovation and sustainability
Determining techniques to setting up customer needs
Transforming latent needs into product or service renovation
Attempts of new products or services
Determining new concepts of delivery
Setting up customer satisfaction policy, targets and plans
Assessing customer satisfaction
Anatomize datum and ensuring accuracy of results
Communicating results and time factor
Management revision of results contra policy and objectives.
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